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Showing articles from Delivery tag

I am missing an item from my order.

[Mielle Shipping Policy][1] It is possible that our team may miss an item or pack an incorrect item in your order. We apologize for the mishap and we are always happy to assist you in receiving your desired item. If any item is missing from your order upon arrival, please [submit a ticket][2][ ][3]with the necessary …

International Customs Regulations

[Mielle Shipping Policy][1] **The purchaser is responsible to pay any applicable taxes or duties that may apply.** We do not calculate or collect taxes or duties from you. It is the purchaser’s responsibility to check country and local regulations and policies of the receiving country and abide by those.** It is the …

Canadian Customs Regulations

[Mielle Shipping Policy][1] Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g., excise tax). A brokerage fee is also charged to process shipments and present the requisite custo…

Available Shipping Options (International Orders)

[Mielle Shipping Policy][1] We offer a variety of economical and expedited international shipping options from USPS First Class Package International to UPS Worldwide Expedited. Additional carrier options are available on our website during the checkout process. [1]: https://mielleorganics.com/pages/shipping

What is order "processing time"?

[Mielle Shipping Policy][1] "Processing time" refers to the timeframe in which our staff receives, reviews and assembles your order to prepare for shipment. Depending on the amount of orders we receive, this timeframe can take up to 7 business days. [1]: https://mielleorganics.com/pages/shipping

My package never arrived.

[Mielle Shipping Policy][1] Misdelivered and lost packages can surely cause frustration, and the Mielle team is available to assist when this issue arises. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigat…

I need to change my shipping address.

[Mielle Shipping Policy][1] Once an order has been submitted, we offer services that allow you to modify or cancel your order if needed. You can utilize these features by creating a Mielle Organics Account or [logging in][2]. From the “My Orders" tab, please select the order you wish to cancel. Upon a successful canc…

My package arrived damaged.

[Mielle Shipping Policy][1] It is possible for items to shift in transit, as well as for wear and tear to appear on the package due to handling by the carrier. Please inspect your package as soon as it arrives at its destination. If any item is damaged upon arrival, please [submit a ticket][2][ ][3]with photos of the…

Available Shipping Options (Domestic Orders)

[Mielle Shipping Policy ][1] We offer UPS Ground standard shipping (1-7 business day transit time). Delivery options for PO Box addresses, military locations, and expedited carrier options are also available. **Due to the Covid-19 impact, UPS has suspended their expedited shipping arrival guarantees; therefore Miell…

Order Processing Time

[Mielle Shipping Policy][1] Please allow up to 7 business days for us to process your order. All orders processed after 3pm (CST) will be considered next business day orders. (Business days include Monday through Friday and exclude holidays and weekends. Orders processed on Friday after 3pm (CST) will continue proces…

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